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The Blinds Experience: Terms and Conditions

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QUOTATIONS

  • Our quotations are valid for 30 days.
  • A new quotation may be required after this period, unless the old quotation is accepted by us at our discretion.

ACCEPTANCE OF ORDER

By depositing 50% or full payment for an order, the customer (‘you’) acknowledges that the specifications of products on the quote are final and that the terms and conditions on the quote have been read, understood, and accepted.

PICK UP, FREIGHT AND CUSTOMER INSTALLATION ORDERS

Our quotation is accepted, and your order is confirmed, when you make a 50% deposit or full payment as per the terms indicated on our quote. Once either payment has been received, we place the order into production, and cannot accept further changes to the order.

  • Refunds will not be given if you change your mind after manufacturing has been started. Production will not commence until funds are cleared in our bank account.
  • The balance of full payment is required prior to, or at the time of, pick-up, courier/freight, or installation.
  • If your blinds are fully manufactured and you change your mind or delay the pick-up, courier/freight, or installation by more than 30 days, from the time of being advised of the completion of your blinds, the full and final payment is payable within five working days.
  • After those 30 days, storage will be charged to you at a rate of $10.00 per day. If the balance of the amount due is not paid by the due time, you must pay, at our discretion (and without affecting any other rights we may have) all expenses and costs (including debt collection and legal costs) incurred by us in obtaining or attempting to obtain a remedy for failure to pay.
  • If you have multiple different types of blinds on one order and we cannot supply one specific colour of blind (or are one blind short) because of a supply issue, there will not be a full refund across the total order. We will refund the blinds that we are unable to manufacture and supply.

INSTALLATION ORDER

You will receive an email from us advising that your order has been manufactured and our request for the final balance of payment.  After your final payment has been received, you will receive a phone call from our office to confirm the scheduled installation date.

  • When you are unable to attend the first agreed installation time or date, our team work to set a new installation date, within 15 working days of the original installation date. An appointment will be made for your installation the next time our installers are in your property area.
  • You or your representative is required to be onsite to check the installation for any errors or omissions when we come to do the install. If you are not on site at the time of installation, and are unhappy later, you may incur a further cost to have a serviceman come to your property.
  • If you are late to the pre-arranged installation booking time, our installer will install as many blinds as possible within the allocated appointment timeframe. You then have the option to install the remaining blinds yourselves, or if a further installation booking is required, the callout fee will be $150.00 plus $45.00 per 15 minutes spent at the property to install the remaining blinds. This would be invoiced by the administration team with payment required in 5 working days.
  • Please note, if the installer must return to a property for the second time and you are not present, they will wait for 2/3 of the appointment time, at which stage the blinds would be returned to our factory.
  • Unless agreed prior to installation, you are responsible for the removal of any existing window coverings, tracks, etc. A charge may apply for the removal of existing window covering. However, the charge will be first notified to you.

CANCELLATION OF PRODUCT OR ORDER

  • If you cancel your order once we have commenced manufacturing the blinds, any portion of the purchase price paid will not refunded, to cover our manufacturing costs.
  • If we have not commenced manufacturing of the blinds, a full refund will be provided.

TRANSFER OF TITLE

  • Title of the product passes to you, only after full payment has been received.

MEASUREMENTS TAKEN BY YOU

  • Where you provide your own measurements, you take responsibility for the accuracy of those measurements.
  • If any measurements are incorrect and the order requires altering or must be remade, you accept responsibility for the cost of these changes.

CUSTOMISATION

  • We use our own techniques, styles, and specifications to manufacture blinds to our standards. Any additional customisation required by you, must be agreed in writing before either deposit or full payment is made.

COMPLETION AND DELIVERY OF BLINDS

  • We will install your blinds or deliver them to the address you have provided, as soon as possible after your payment has been received.
  • We normally aim to complete your blinds within 10-15 working days of acceptance and receipt of your payment. However, due to various unforeseen circumstances this timeframe may be longer.
  • We shall not be liable for any loss or damage whatsoever, due to failure by us to deliver the blinds in the timeframes stated above.

DELIVERY OF BLINDS BY COURIER

  • When you decide to have your blinds delivered by courier, we will do our best to pack them in a way that protects them for normal courier transport.
  • We will provide you with the courier tracking number for you to track your delivery.
  • If for any reason your blinds are damaged in transit via this delivery method, you must notify us within 48 hours of delivery and notification must be accompanied with photographic evidence for assessment. After that time, we take no responsibility for damage or loss once they are handed over to a third party as we have no control over them.

WINDOW DIMENSIONS AND SUPPLY

  • We take no responsibility for ‘out of square windows’ as our blinds are manufactured square.
  • Supply of blinds is subject to the availability of materials.
  • Exact match of fabrics cannot be guaranteed as colours and weaves may vary between fabrics.

DAMAGE

  • We take no responsibility for any damage to property. Utmost care will always be taken and where there may be risk or damage to your property you will be advised.

WARRANTIES

  • Your blinds are subject to a 5-year warranty on fabrics and a 3-year warranty on all other components and workmanship from the date of delivery of the blinds to you.
  • If a defect arises within the warranty period and we determine that the blinds are defective, then:
    • If we have installed the blinds for you, we will pick up the blinds and either replace or repair the blinds and then reinstall them free of charge.
    •  If you have installed the blinds, you may return them to us at your cost. We will either replace or repair the blinds and return the blinds to you free of charge.
  • If we determine that the blinds are not defective, you will be responsible for the cost of repairing and delivering the blinds to you.
  • To the extent permitted by law, our total liability for any loss, damage or injury arising directly or indirectly from any defect in any blinds or any other breach of our obligations is limited to the lesser of:
    • The price of the blinds complained of.
    • The cost of repairing or replacing the defective blinds; or
    • The actual loss or damage suffered by you.
  • To the extent permitted by law, we are not liable in any event for any loss of profits, consequential, indirect, or special damage, loss or injury of any kind suffered by you or any other person.
  • You shall not be entitled to set off against, or deduct from the price of the blinds, or any sums owed or claimed to be owed to you by us, nor withhold payment of any invoice because part of that invoice is in dispute.
  • Warranty claims must be made as soon as possible after discovery of the defect and, in any event, within the warranty period. If a defect is noticed within the warranty period, the blinds for warranty repairs must be contact The Blinds Experience. However, once the defect becomes apparent, it is your responsibility to cease using the blind and return it to us. Where the blind is kept in use and further damages occur, repairs will be at your cost.
  • Roller blinds fitted with heavy bottom rails may appear wavy at the bottom from time to time. This is due to the expansion and contraction of the bottom rails due to changes in temperature at different times of year and is the nature of the blind. The Blinds Experience is only liable for any loss, damage or injury incurred by you or another person, up to the value of the blind supplied and in accordance with the laws of New Zealand.

WHAT IS NOT COVERED BY OUR WARRANTIES

  • Product failure due to improper installation, unless installation was carried out by The Blinds Experience
  • Normal variations in colour grain or texture of natural products, slight warping of wood products, and natural colour changes to materials that take place over time.
  • The cost of excess equipment or electrical works necessary for repairs.
  • Alterations and repairs to the product not carried out by a The Blinds Experience representative, water damage, accidents, misuse.
  • Exposure to the elements (sun damage, wind, or rain), discolouration over time.
  • Exposure to chemicals, and any type of corrosive element such as, cleaning products, insects, marine environments, and salt air.
  • Any damage resulting from exposure to high moisture and high humidity environments (resulting in mould, mildew or fungal growths) e.g. kitchens and bathrooms.
  • Condensation damage.
  • Large width roller blinds could show the effect of “V’ing. This effect is predominant on all large blinds. To reduce this effect, consider splitting the blind into smaller widths and/or inter-locking blinds.
  • Selected fabrics can be railroaded. Railroading fabric often leads to curling or cupping of the outer edges of the blind. Cupping of fabric at the outer edges of the blind is more pronounced on wider width roller blinds.
  • All roller blinds allow light to pass around the sides of the fabric (even when blockout fabric is used). This is because the overall width of the blind including its brackets, is always wider than the fabric width. Light Gaps are most prominent when a blind is fitted inside a window recess. Face fitting may be a better option than reveal fitting.
  • Some wider width roller blinds will exhibit a deviation (puckering) across the width of the fabric at the base rail. This can be minimised by selecting base rail options.
  • When we install wooden, roller, venetian or vertical blinds into bay windows, there will always be a gap in the corners.
  • Please note that wooden blinds being a natural product, may appear to have little dots or little marks of the timber grains showing through the paint. This is normal and to our standards.
  • Angle and special blinds manufactured per customer requests are not covered by our warranties.
  • Blinds installed in a 45° angled window will always have a gap on the edges.